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  • info@ipay.com.np
  • 01-5535757 (24 Hrs), 9808036580 (10 AM - 6 PM)

Faq

What is iPay.com.np?

iPay (www.iPay.com.np), a service of Muncha.com, is online payment gateways in Kathmandu, Nepal, where you can pay for media products you buy from Muncha.com. Soon, you will be able to use this service to pay utilities bills in Nepal, shop online as well as many more service. Currently we have bill payment service for Vianet Communications and Spiny Babbler. We are working to add more vendors such as Nepal Telecom, NCELL, UTL, Nepal Electricity Authority, Kathmandu Upatyaka Khanepani Ltd., Insurance Companies, Schools and Colleges etc. iPay is a safe, easy way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information. iPay enables global ecommerce by making payments possible across different locations with different currencies. The primary focus of this merchant gateway will be to make payments over the internet possible.


What are the key features of iPay?

iPay.com.np ensures it as a virtual terminal with Optimizing Tools as advantage for integration, Risk Management i.e. fraud detection and fault tolerant network; high band width, recurring billing, multi-currency processing, statements of statistics, and account monitoring services. Thus, is more reliable.

  • E-commerce ecosystem can be controlled directly through developing margins in APIs (Application Programming Interfaces).
  • The security method is more like the data passing across in encryption through SSLs rendering no proprietary encryption of them.
  • The iPay.com.np gateway offers a direct connection to the iPay system for ACH (Automated Clearing House).

What are the benefits of using IPay?

iPay provides the things we need as:

  • There is no monthly minimum balance or reporting fees.
  • No leak of financial information of the customers.
  • No long way boundation.
  • Links immediately to do transactions online.
  • Makes feel much secure by not revealing ones password to anyone.
  • Integrates seamlessly.
  • Ensures much secure and reliable payment service.
  • Has a backup redundant system to ensure that customers can continue proceeding in emergency.
  • Have services that are constantly upgraded to be up to date with the latest technology for stability for customer use, and
  • Is fast and easy to help you pay and get paid securely and reliably online with just few clicks.

Is iPay.com.np free to use?

Yes, it is absolutely free to register and use for everyone. You can sign up for free and work as required. However, there can be minimal fees allotments in the near future as requisites over the services. Fees can also be evaluated from the fee page. You need to go through our Terms and Conditions before you register with us.


How can I prefund and refund my IPay account?

You can use Add Funds button after login into iPay.com.np then buy Increment of Rs.100 item by using your credit card & internet banking services as your wish. You can add multiples of credits as you need by putting the quantity and updating shopping cart for the real amount. You can use another method i.e. counter deposit in muncha.com to prefund and refund your IPay account.


Can I add more than one bank accounts or IPay accounts?

Yes, you can add number of bank accounts as needed. But ensure that you have entered it correctly.


Can I able to chargeback my money if I ever want to discontinue using IPay?

Yes, you can withdraw the amount from iPay anytime through direct account transfer, collecting cash from the counter or through receiving Draft/Cheque. We have mentioned the minimal withdrawal fee as 5% of withdrawal amount.


Is this service only available in Kathmandu?

No, customers all over the country can use this service as long as the services are made applicable for them.


Why I should use iPay.com.np when I have credit cards?

IPay.com.np is not only an online merchant payment gateway, but, is committed to grow our like online business i.e. e-commerce as can integrate with the schemes given as equities for online shopping for the customers from merchants that is solely meant to do the transactions online where there is password encryptions controlling theft and fraud that could not be able through direct credit cards issue.


How secure is ipay?

Definitely! The site uses 264-bit SSL encryption to protect all personal identification information that you submit, including your name, address, e-mail address, login ID and password, credit card and bank account details. Payment details for each transaction are encrypted and stored for your convenience.


Can I process any kind of credit card through the payment gateway?

Currently we support major credit cards like VISA, Master card, American Express and Discover. More implements will be processed soon.


I registered to IPay but still I am not able to login, why?

After you register with iPay, we send you an email with verification link to make sure that you have been registered. You need to click on that link in order to verify your email. Once you have verified your email, you can login to our system. If you don't see the email, then please check your spam/junk mail folder. If the email never reached you, then go to problem signing in link at the bottom of login box and request for new email verification link.


Can I buy products that can be downloaded, such as music, videos, eBooks or any other media(s)?

Yes, you can buy products like music, videos, eBooks or any other media(s) that can be downloaded.


What is service providing modality of iPay.com.np?

Basically, iPay.com.np adopts API modality of providing such service to other independent entities as third parties of muncha.com.


I still have additional questions about the service, whom should I contact?

If you have questions or issues that are not addressed above, or are not covered in the Terms of Service , please direct your inquiry to info@iPay.com.np or call us at 1-5539414 and we will attempt to answer your question as quickly and completely as possible

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