Privacy Policy

Privacy Statement
iPay Privacy Disclosure

The personal information you provide in relation to any enquiry will be used only by iPay and only for the purpose of responding to your enquiry. iPay may also disclose your information if required to do so by law, or if you request it to do so.

iPay will only keep a record of your information for backup or administrative purposes. You have a right to request access to information which iPay holds about you, and to ask iPay to correct it if you believe it is inaccurate or out of date. Please contact iPay if you would like to discuss your privacy rights.

iPay Privacy Policy

iPay Pvt Ltd. recognises the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. We are committed to the protection of your personal information. Our policies comply with our legal obligations and are intended to protect your privacy as we collect, use, disclose and retain information we gather about you. Our staff and service providers are well trained in these policies.

What information we collect and why

When you become a registered user of iPay View you will provide to your financial institution:

• your name and billing address
• your contact number
• your email address, and
• Other personal information which your biller requires to register you for iPay View.

Our service provider collects this information to pass to any biller (including where they or their agents are located overseas) that you have requested to be registered with for iPay View. We do not receive this information. Our service provider is bound to use and disclose this personal information only for the purposes of registering you for iPay View. Your personal information is only stored for the purpose of record keeping to enable us to respond to any enquiry you have in relation to a transaction or registration.

How your information is stored

All your personal details and information in relation to the iPay Scheme are stored securely by our service provider. Any personal information which we receive directly is only accessible by authorised personnel trained in privacy and is either:

• Destroyed or returned to you if no longer needed, or
• Stored securely in either paper or electronic form.

How you can update, correct, or delete your personal information

If you would like to:

• know what personal information we hold about you, or
• update, correct or delete the personal information we hold about you

Please contact us on 01-5539414 or email info@iPay.com.np or you can update through Account information and then click on update.

Disclosing your information

We understand how important it is to keep your information personal, so when you share your information with us, you are sharing it with us or our service provider. We can disclose personal information we have about you to your financial institution or biller in certain circumstances, eg:

• you agree to the disclosure
• we use it for the purposes we collected it (eg to investigate a complaint or respond to a query), or
• disclosure is required or permitted by law

Tips on sending us information

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:

• always close your browser when you have finished your user session
• ensure others cannot access your personal information and emails if you use a public computer, and
• do not disclose your user name and password to third parties.

Changes to our Privacy Policy

This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this site.

Marketing

We do not sell or rent your personal information to third-parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising.

Refund Policy:

No Refund will be given for orders placed with iPay. Refund will be only processed if iPay rejects an application, if it does not meet the qualification criteria. iPay reserves the right to reject the application without providing any explanation.

Cancellation Policy:

In case of cancellation of an order placed with iPay certain amount will deducted from your account and remaining refunded back.

If something goes wrong

Please contact us on 01-5539414 or mail us in info@iPay.com.np if you believe:

• someone has gained access to your personal information by mistake
• we have breached our privacy obligations or your privacy rights in any way, or
• you would like to discuss any issues about our privacy policy.

We will try to satisfy any questions that you have and correct any errors on our part.